Purchases made directly from the Miranda Dep-King™ shop or on Dep-King.com, qualify for a 13 calendar day Satisfaction Guarantee. You have 13 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging accompanied with the original receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original form method of payment). You will typically receive the credit within 3-5 business days, depending on your card issuer's policies. If you have any questions on how to return your item to us or if there is a problem, please contact us. For all other purchases, please contact your authorized reseller for merchant guarantees.